Accountability and Transparency
An association that asks for trust has to account for itself. Here is how CAPP is run, what we publish, and what you are entitled to demand of us.
Last updated: 19 September 2026
1. Governance
CAPP is a declared association under Togolese law, led by a committee whose members are listed on the About page with their name and role. Decisions that commit the association are taken by that committee together, not by one person.
2. What we publish
Our activities, what they achieved and what they cost, as they are carried out. Activity reports are published as soon as they are drawn up. We would rather publish late and exact than early and approximate: a figure stated here is one we can back with a document.
3. Use of funds
Donations pay for the work and the costs that make it possible. The association runs on volunteers; it pays no salary to its officers. Any change on that point would be announced here, not discovered in an internal document.
4. Asking a question, getting an answer
Any donor, partner or resident of a community where we work may ask how a donation was used, what an activity cost, or why a decision was made. We answer within thirty days. An answer may be “we do not know yet”; it may not be silence.
5. Complaints
A complaint is made in writing to the association's address. It is acknowledged within five working days and handled by a committee member who is not the subject of it. You receive a reasoned answer, and you may ask the committee to look at it again if it does not satisfy you.
6. Our mistakes
When we get something wrong — a commitment not kept, a distribution missed, a figure that was off — we correct it and say so, rather than leaving the page as it was. It is the only thing that makes the rest credible.
A question about this policy?
Write to us: we answer donors, volunteers, families and partners. A policy nobody can question is not worth much.